management

GYMPOSSIBLE GREED: How To Lose All Your Customers, Mid-Pandemic

Ever have the most infuriating customer service call…mid-pandemic…with an executive at a company that screwed you over…and lecture them on customer service? Then, release the full recording publicly, with scathing commentary? No? Enjoy. (Watch the full video here or embedded below.)  Patreon supporters got this over a week early! Become a Patreon supporter to get lots of

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Empower Your Visionaries

As we sit illuminated by flat-screens, covered in Doritos dust, it’s easy to imagine the day we fuse with our couches while binge-watching all the terrific new TV shows.. Why are there suddenly so many riveting shows? AMC’s Breaking Bad and Mad Men Netflix’s House of Cards SyFy’s Battlestar Galactica HBO’s Game of Thrones, Girls,

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gold letter y on black background

The 5 Rules of Email Amnesty

From Steve Faktor’s original article on LinkedIn. When it comes to answering emails, most business people are a bipolar mess. On one hand, we’re baking Ex-Lax brownies for a growing list of deadbeat non-responders. At the same time, we’re full of guilt over our own email impotence. Either way, resentment is mounting. I’m happy to report

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How Success Smothers Greatness

SpoilerFive years ago, I wrote this piece about Russell Brand’s show, Messiah Complex, which fell far short of his grand ambitions – and my expectations for someone with his natural gifts. Seemed like he simply hadn’t done the hard work to reach the heroic heights he craved. While the ideas and lessons in this piece are

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Shut Up, You’re Not Apple

At first, it was funny to hear insurers, IT firms, and startups with no revenues compare themselves to Apple. Since the iPod launched in 2001, I’ve seen hundreds of presentations that liberally use “learnings” from Apple. 1) The word is LESSONS, not “learnings”, my Hillbilly friend. 2) The comparison feels as fresh as that Michael Jackson impression your

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